Opening a ticket from gadgets redirecting the tickets to a dead link?

Question

Hi All, I am facing this issue from a long time, Whenever i try to open a JIRA ticket from the gadgets,

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it redirects me to a dead link as seen below

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and also, it adds '/i/#' to the URL. This issue only appears on IE and i cannot ignore that as most of the employees are using IE in our organization. Is there any permanent solution for that, Is IE not fully compatible with Jira? The version of IE i am using is 11.

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Nic Brough -Adaptavist- · Answer

Ok, some more thoughts:

I think you definitely need to look at the possibility of a proxy, because there are ways a proxy could do that (and it's the most common way to drop the port number from a url)

It's very odd that the url is correct and then gets rewritten - that sounds like something odd is happening on the browser side rather than the server, but I don't know how you'd do it (especially if it's not happening with other browsers).  Is your IE customised in any way?

Lastly, could you take a look at the raw html of the page - is there any javascript that could be messing with the url?  Or redirect type stuff?

Sadly, I swear I've seen this once before, and I can't remember why, or even find the reference to it!

Vineet Kumar6 · Answer

I mean, we are running JIRA over the tomcat which comes with the JIRA installation, i am not sure  about the proxy, it is like https://abc.def.ghi./secure/Dashboard.jspa. (without the port in it).

I have cleared the cookies but it is still there, this is what happening.

URL 1: https://[base url]/browse/CONNECTALL-9 (this url is coming for 2 seconds and the ticket is appearing at 3rd second the url is automaticaly changing to the below one)

URL 2: https://[base url]/i/#browse/CONNECTALL-9

Nic Brough -Adaptavist- · Answer

Ok, that rules out a lot of possible culprits, which is great.

When you say you're running JIRA over Tomcat though, does that mean it's just Tomcat?  There's no proxy at all?  Your url is something like http://ourserver:8080/jira ?

One other test - could you clear your cookies in IE and retry it?  Does the #i reappear in landing urls as soon as you click connectall-9 ?