nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

using $issue.priority.name in email subject

Robin DiNunzio

I have a post-function set up in my workflow to generate an email under a certain set of conditions. The subject of the email includes '$issue.priority.name'. When I click Preview, the subject appears to be formatted perfectly, for example:

Subject

Escalated Professional Services Issue: Medium / One Month

But actual emails being delivered to my inbox are not displaying the subject as it did in the preview. This is what I'm seeing:

Subject

Escalated Professional Services Issue:

Does anyone know why 'priority' is missing? Thanks.

Accepted answers

unknown

Is the issue used in the Preview and Actual the same? Maybe the actual email really does not have the priority set.

All comments

unknown

Is the issue used in the Preview and Actual the same? Maybe the actual email really does not have the priority set.

Robin DiNunzio

I just checked, and the issues coming through do indeed have the priority field populated.

unknown

Can you check on the server side logs to see if there are any hints? It might be the special characters or something else. Wild guess for now.

Robin DiNunzio

I was able to fix this issue by removing the { } around the field, which I didn't post in my question. Sorry about that.

{$issue.priority.name} was displaying correctly in preview, but not in the actual email. By removing the brackets, it solved the issue.

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