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Show Reopened Issues on Rapid Board

Anna Chua

I tried adding new Quick Filters for issues that have been reopened (Resolved to Reopened)
http://screencast.com/t/pfA2rK7JNL

and I can see it from the Column Section http://screencast.com/t/JZHxQxulm

However, I can't still see it in Rapid Board. The current JQL that were using is

project = "Project1" AND labels is EMPTY ORDER BY Rank ASC

I tried this

project = "Project1" AND labels is EMPTY OR status = Reopened ORDER BY Rank ASC

but still not showing. I have actually tried other filter values too on Quick Filters but no luck. Any help? Thanks!

Accepted answers

C_Faysal _CFcon_

Hi all. What happens if you clear the "fix version"? I believe GH uses this one for released issues. If you're able to see the issue in the rapidboard after clearing the value you may need to add this as a postfunction in your "reopen" transition as well

All comments

Renjith Pillai

While the answer to this appears to be that the workflow that is opening the issue from Closed to Reopened seems to be not setting the Resolution back to empty in the Post Function.

Can you post a screenshot of one of the Reopened issues?

Anna Chua

Hi! Renjith. Thanks again for sticking with me. See http://screencast.com/t/VLLUatwXkuye

and this is the workflow screenshot http://screencast.com/t/F8lnWx6wIwx.

Renjith Pillai

Sorry, can you also give your board filter JQL?

danielwester

If you skip the RapidBoards and go to the filter's rapid board - does it show up there? I would suggest troubleshooting from there first. If it appears there then head back to the RapidBoard

Anna Chua

Hi! DanielWester and Renijth. Our column mapping is here - http://screencast.com/t/8aDPbKJgK

Is that correct?

@Daniel. When I try to use a filter with status "Reopened" the issue shows on Issue Navigator but not on Rapid Board

Renjith Pillai

May be its time to raise a support request with Atlassian with your xml backup data. Refer to this post while creating the ticket.

C_Faysal _CFcon_

Anna Chua

You got it! I cleared the Fix Version/s: Re. The addition of value in postfunction, can I edit the GreenHopper Simplified Workflow for this? Or should I create a new workflow?

@Renjith. As always, thank you for your help.

C_Faysal _CFcon_

Hi liza. I never used GH simplified flows but i assume they're editable too

C_Faysal _CFcon_

If this situation appears in simplified workflows i believe atlassian should fix it in the next GH release. Please raise a support request like renjith already suggested.

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