nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Copy Service Desk

Jeanne Howe

Is there any way to copy a servoce desk (much like copy project) so we do not have to reconfigure for every project?

We have JIRA projects set up based on customers. The Service Desk we would put infront of each of these projects would have the same configuration - issue types, fields, SLA's, etc. Some of the configurations (SLA's) can be very time consuming to configure. Being able to copy the Service Desk would be a big win.

Accepted answers

All comments

Wayne Wong

Hi there,

You can back up the JIRA, install service desk in the new JIRA instance and add the backup. That is the only way of copying the configuration.

Hope that helps

Regards,

Wayne Wong

Jeanne Howe

Thanks Wayne, but I am not looking to install it in a different instance. I want to copy it within the same instance. I am looking for a way to duplicate the same Service Desk configuration across many projects. This way I do not have to reconfigure the Issue Types, Screen fields, SLA's, and Queues everytime. For most of my projects, this configuration will be the same.

Magalie V.

Hello all,
I have exactly the same request !
I just would like to copy my SLA setup for my projects.

Best regards,

Jean Masters

I would like to do what JT is describing.

Marty Heyman

Wayne, we are setting up 70 Service Desks in our in-house Jira Install. It is barbaric that we can not reuse the SLAs, the Calendars, or the Customer Portal definitons, each of which has to be re-entered by hand! These are data structures in the database somewhere. We need some help, PLEASE!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-service-desk

jira-administration