HELP DESK: JIRA Setup

Question

Can Jira be purely set up as a helpdesk server/utility? If so, can someone please point me in the right direction to get this done? My company would be ready to purchase this software immediately if I can build the business case for it to be used as a helpdesk tool.

Thank you very much and I appreciate anyone's help on this matter.

Pavel Zubov · Answer

Hi!
Check this addon: https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview
It allows you to transform your JIRA Cloud into the helpdesk system for handling support requests and tickets.

unknown · Answer

Have a look at JEMH, it has many feature specifically targetting a HelpDesk service through email.

Rob Finch · Answer

Hello,

There is some Atlassian provided information on the subject here; https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support

One powerful feature of using Jira for helpdesk is workflows.. https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System

Also, there is integration with many 3rd party services such as Zendesk.

Hope that helps.