I would like to hide the workflow button when I have an automation rule defined

Question

I put some automation rules on my JIRA Service Desk workflow.
For instance when my customer put a comment on a ticket, its status change from "waiting for customer" to "waiting for assistance".
As this status change is made automatically, I would like to be able to hide the button in the ticket form.
Is it possible?

Thanks

Pierre

Udo Brand · Answer

I use "Hide transition from the user" condition from JIRA Misc Workflow Extension plugin for automatically triggered transitions.

Phill Fox · Answer

You can always use the condition criteria to restrict visibility of the button to those with project administer permission as there may be instances when you want to do that transition when something has gone awry with the automated process.