Stakeholder Comms in Jira Tickets

Question

I am currently migrating my teams to Jira from Monday.com (yes a good shout I know).  The issue I have today is that stakeholders across the business currently are used like Product Managers, so they get involved in UAT and comment against tickets.  What I don't want to be doing is setting up loads and loads of people in Jira.

Is there a way to allow non-Jira users to comment against a ticket or reply to a comment via email?

Matthew Sinclair · Answer

Yes JSM makes this very easy - its doable in Jira - but not easy. Very restrictive.

Arkadiusz Wroblewski · Answer

Hello @Matthew Allen

One option could be JSM.

With Jira Service Management, stakeholders can access the portal as customers at no extra license cost. They’ll receive email updates and can reply directly, with their replies appearing as comments on the request.

https://support.atlassian.com/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/

This works with JSM requests, but not regular Jira tickets.

Cheers,

Arek🤠🧙‍♂️

Matthew Sinclair · Answer

https://support.atlassian.com/jira-cloud-administration/docs/manage-guest-access-in-jira/

Be warned - this is a very tightly/restricted feature (licensing). Talk to your Org Admin in terms of security policies as well.

In simple terms - "Read the fine print" 😁