AI usage via ROVO or other AI tools in JIRA

Question

Is there a Atlassian plugin to capture the usage of ROVO or other AI tool within JIRA

Mihai_LeanZero · Answer

Hi @Glenn_Riley1,

Both reports are in Atlassian Administration, but the menu names in the earlier reply look like older labels. Insights is the new name for Atlassian Analytics, not the place these reports live.

For adoption, open Atlassian Administration, select AI and Rovo, then Trends. The doc lists it for the Organization admin role only, on Standard, Premium or Enterprise, so as a site admin you most likely won't see it. That's probably why the option is missing for you. The charts only refresh every 48-72 hours and only show data once Rovo is enabled for that app, so a fresh setup can look empty for a while.
https://support.atlassian.com/organization-administration/docs/gain-insights-into-rovo-ai-activity/

For credit consumption, go to Usage, then Meters, and pick Rovo credits. It's org admin only too. The two numbers won't match exactly, because Trends can include AI features that don't count toward Rovo credits.
https://support.atlassian.com/organization-administration/docs/what-is-platform-usage/

Are you an org admin there, or a site admin? I'd check that first.

Christopher Yen · Answer

We're having some difficulties reporting on Rovo as well, some interim solutions that help in regards to work items is having Rovo or AI tool created work items created with a specific label so we can track them, paired with the agent metrics that shows deflection we're able to get some basic numbers for Rovo.

Anwesha Pan · Answer

Hi @Glenn_Riley1

Currently, there is no dedicated Atlassian Marketplace plugin available to capture, monitor, or report on Rovo or built-in Atlassian Intelligence usage within Jira.

Because Rovo is a native Atlassian Cloud platform capability rather than a standard Jira add-on, usage tracking is handled differently from traditional marketplace apps:

* Rovo Agent Insights (Rovo Studio)

If you build or manage custom Rovo Agents, you can view basic aggregate engagement metrics (such as the number of conversations or invocations) directly within the agent details screen in Rovo Studio. However, this is limited to individual custom agents and does not provide an org-wide dashboard.
* Atlassian Admin Audit Logs

Organization Admins can track administrative events (e.g., enabling/disabling Atlassian Intelligence, creating, editing, or deleting Rovo Agents, and modifying user access). For privacy and security reasons, Atlassian does not log individual user prompts, queries, or generated outputs in Jira audit logs.
* Atlassian Analytics (Enterprise Plans)

Organizations on Cloud Enterprise with Atlassian Analytics access the Atlassian Data Lake. While Atlassian has begun adding product adoption and active user metrics to the Data Lake, granular per-ticket AI usage tracking is not yet exposed as an out-of-the-box Jira report.

Hope this helps 🙂

Thanks,

Anwesha