How can we transfer Jira administrator access after the original administrator has left?

Aary Sakhare

The team member who originally created and administered our Jira workspace has left our organization, and their corporate email account has been deleted. However, their account still appears as active in Jira.

We need to transfer ownership and administrator access to a current team member, but we no longer have access to the former administrator’s email account.

Could someone please advise on:

• How to assign administrator access to another team member in this situation.
• Whether Atlassian Support needs to assist with the transfer.
• What verification or documentation may be required.

Any guidance on the appropriate process would be appreciated.

Thank you.

Nisha Bharti

First, check whether another current team member already has Organization admin access in Atlassian Administration. If so, they can grant the appropriate Jira admin permissions to the new administrator.

If the former employee was the only organization admin and their corporate email is no longer accessible, I'd contact Atlassian Support. They can guide you through the account recovery or admin access recovery process after verifying your organization's ownership.

Before proceeding, make sure the new administrator uses an active company email and has the required product access. Once access is restored, review the former employee's account, permissions, and any integrations or automations tied to it.

For complex setups, Jira implementation services can also help review administrator access, permissions, and configuration after the transfer.