If you and your team are spending way too much time triaging tickets or answering the same five questions every day, this one’s for you.
We’re hosting a casual, demo-packed AI roundtable all about how Service Collection AI and Rovo can take on the grunt work across your entire service flow—from the moment an issue comes in to when it actually gets resolved.
Gaurav Gupta, Steve Colman, and I are going to walk you through live, practical setups you can take for your own teams.
I will start demoing how Rovo's self-service agent answers questions directly to end-users (and knows when to seamlessly hand off to a real ticket). Then, Gaurav will show how Jira Automation pairs with a custom Rovo agent to categorize and route incoming tickets before you even open them.
Finally, Steve wraps up with Request Resolver, showing how agents can generate ready-to-go resolution plans straight from your runbooks, and Rovo can take it from there to resolution.
It’s going to be hands-on, friendly, and very low on fluff. Grab a coffee and come hang out with us—you can
https://community.atlassian.com/learning/class/course%3A17548443/session/18337426
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Drop a comment below if there's anything specific you want us to show live!
