Our service has been rightfully interrupted 24h+ ago following some credit card mismatch entirely our fault. However we have a ticket open are ready to roll with imediate payment and no one gets back to us. Is this normal?
Hi @Arnaud Lejeune,
I just checked and can see that CA-4289371 is already being handled by an agent.
Please check the ticket for updates and take the necessary actions requested by the agent.
Best, Samuil
Hello @Arnaud Lejeune
Hard to say from here as we community members. I flagged this post to attention Atlassian Support.
Best,
Arek🤠🧙♂️
Thanks for flagging it - Stressful time when there is no entry point to discuss with
Thank you for reaching out.
Atlassian recently completed a scheduled system migration, which has resulted in temporary delays across our ticket queues. Although your request is relatively new, I have escalated it internally because your whole team is blocked, which we consider a high priority.
Additionally, because this is a billing issue, it has been moved to the Pricing, Billing, & Licensing team. Your new ticket key is CA-4289371. You’ll receive email notifications whenever there is an update on that ticket, so please be on the lookout for those.
Even though I’ve bumped your case internally, the system migration may still cause a delay in an agent processing the request. Please be patient as we work through this.
Thanks Samuil
Thanks everything is back to normal, we just have a follow-up as to which invoice matches which payment but service is up
Awesome :)
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