Atlassian Cloud site unavailable — Jira Service Management Free provisioned but inaccessible

Pedro Sena

Hello Atlassian Community,

I need assistance with an Atlassian Cloud site that appears to have a provisioning issue.

Site: pabsolutions-countsync.atlassian.net

Current situation:

• My Atlassian organization and site are visible in Atlassian Administration.
• Service Collection is registered under the Free plan.
• Jira Service Management is included in the subscription.
• The site remains inaccessible and displays: "Page unavailable — Your Atlassian Cloud site is currently unavailable."
• Jira Service Management cannot be accessed or configured.
• The support contact form does not recognize the Cloud URL.

Request ID: 4bc18e90b8004b21b9512a450832e84f

I have already checked the subscriptions and tried accessing the site directly.

Could an Atlassian Community Manager or moderator please help escalate this to the Cloud provisioning team?

I would like to restore access to the existing site without deleting it or losing the current URL.

Thank you!

Arkadiusz Wroblewski

Hi @Pedro Sena, welcome to the Community! 🙂

This looks for me like something Atlassian needs to investigate.

I suggest these next steps:

1. Contact Atlassian Billing & Licensing.
2. Include your site URL, the error message and your Request ID.
3. Explain that the regular support form doesn't recognize your site and ask for escalation to the Cloud provisioning team.

If that contact form also doesn't work, let us know here. Since you're on the Free plan, you may need help getting this escalated.

I wouldn't delete or recreate the site just yet. Wait a little.

Best,

Arek🤠🧙‍♂️