이전에도 다른 사용자를 게스트로 추가하고 스페이스(SMG)에 추가하였으나, 접속이 되지 않는 동일한 문제가 발생하였습니다.
이 문제에 대해 확인 부탁 드립니다. 감사합니다.
[Personal information removed as it is against community guidelines]
Hi 엄자연, welcome to the Atlassian Community! Since this forum is public, I've asked the moderators to remove the email addresses from your post.
The most likely cause is that these users don't qualify as guests. Atlassian's rules say guests must be external to your organization, and current or former paid users can't be converted to guests. The earlier users seem to have your own company's email domain, which is why they couldn't get in: they need a regular Jira license instead. If the new user's domain also belongs to your organization, the same applies.
For someone who is genuinely external, two more things to check. A guest can only be added to one Jira space per site, so if they're already a guest in another space they have to be removed from it first. And guest access only works on the Standard, Premium and Enterprise plans. The full rules are in Manage guest access in Jira.
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