Domain change

Question

We are switching over to a new domain. Our email is hosted by Google. We have single sign on through google single sign-on. When we switch over to the new domain on google side, single sign on breaks on Jira. Users must go through "Forgot password" process to create a new account and login with Jira account moving on.

Is it possible to remain connected with single sign on and change google managed domain on global level?

Oleg Gudym · Answer

Jason,

Thanks for the reply. I found the arcule exactly a minute before you emailed me.  When i want to submit a request for step two i can't find OnDemain Support project link.

AgentSmith · Answer

You can submit a request at support.atlassian.com

and reference this link:

https://confluence.atlassian.com/display/ONDEMANDKB/How+to+Change+Google+Apps+Domain+in+Atlassian+OnDemand+Instances

In a nutshell, you do steps 1 and 3 and we'll address step 2.