Hey Guys,
I like to create a service desk ticket when I send a E-Mail to my customer.
Example:
From: Me@my-company.com
To: mike@cool-customer.com
CC: support@our-servicedesk.com
What I want now is that there will be a new service desk ticket with the author "mike@cool-customer.com". Is this possible?
Have a look at https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html
I suppose the problem is that Michael wants to have mike@... as the reporter of the new ticket. JIRA Service Desk will set the sender as the reporter.
I think it may need some tweaks or a custom handler or an addon.
Michael,
Can you please confirm my assumption or explain your intention in more details?
Do you also want to create mike@cool-customer.com as a new customer account in JIRA Service Desk?
Tibor
It looks like you're new here. Sign in or register to get started.
![Photo of Tibor Hegyi [META-INF]](https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/initials/TH-2.png)