Why are Closed/Resolved issues displayed as OPen on Customers list?
Check how its mapped.
https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html#Configuringrequesttypesandworkflows-CustomizingWorkflowCustomizetheworkflowstatusesforarequesttype
Do you set a resolution when the issue is closed/resolved?
There is a resolution field when looking at the issue outside of 'edit mode'. However if you click 'edit' the Resolution field doesn't display. How do I remove the resolution field? We won't need it as we'll let the customer know what the resolution is by using comments.
You should not remove the resolution field. https://confluence.atlassian.com/adminjiracloud/defining-resolution-field-values-776636351.html
You do not. JIRA uses the resolution field as an open/closed indicator. You can automate it completely, by setting/clearing it in post-functions in your workflows, but you can not just remove it. If you don't set it, the issue is open.
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