nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How Do I Configure the Stock Select List (cascading) Configuration?

Steve Stringer_50ic1j

I'm trying to add a cascading select list from the stock set of custom fields for Service Desk. In the set-up screens, there is no way to configure the select menus, and the resulting UI is just two empty select menus with "none" as the only option.

How do I configure these menus without purchasing an expensive plug-in?

What am I missing here? This seems like it should be simple.

Thanks in advance.

-Steve

Accepted answers

Chris Dunne

I recorded this short screencast to show you how to do it

http://recordit.co/by1jWaXJ50

All comments

Nic Brough -Adaptavist-

You should be able to add options to the first part of the select list by clicking on "add" on the config screen - are you not getting the add button? Or are you not finding the configure options for it?

Steve Stringer_50ic1j

No, there is no "add" button.

Chris Dunne

I recorded this short screencast to show you how to do it

http://recordit.co/by1jWaXJ50

Nic Brough -Adaptavist-

Ok, does Chris's video help? Could you tell us what you are seeing that is different?

Steve Stringer_50ic1j

Yes, the video solved this for me. Thx.

Steve Stringer_50ic1j

Wow, Chris. Thank you. The screencast did the trick.

What threw me is that the configuration for a regular select list is on the initial screen where you create the custom field, whereas the config for the cascading ones is buried 5 layers deep in the field options. I'd say that UIX needs some refinement. :-)

Thanks for your help. Much appreciated.

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