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stopped receiving email notifications

Raf

I was receiving email notifications but they stopped.

I am in Administrator, Developer, User groups of that project.

If i go to issue that was updated, and go to "notifications helper" it reports that i am receiving notifications.

my email address is correct, and i don't see anything in junk mail folder.

other members of my team are still receiving notifications.

using Jira OnDemand. any other ideas?

Accepted answers

Nic Brough -Adaptavist-

Have you changed your profile settings? e.g. email address, or, more importantly, the "email me on my changes" flag?

All comments

Nic Brough -Adaptavist-

Have you changed your profile settings? e.g. email address, or, more importantly, the "email me on my changes" flag?

Raf

not that i can remember. email me on my own changes is still false, but i dont' want to be emailed when i make changes.

my teammate updated half my issues last night and i didn't get any updates.

Nic Brough -Adaptavist-

Ok, that's ruled out the Jira config on a project/notification side, and a problem with your email client.

I'd have a look in the Jira email queues to see if there is anything suspicious in there, and similarly, the Jira log to see if there's anything obviously wrong.

I think you've covered all the stuff that's in the usual "Jira email isn't arriving" and you might need to resort to https://confluence.atlassian.com/display/JIRA/Logging+email+protocol+detailsto establish exactly what it's doing

Raf

hi, thanks for responding.

Mail Queue is empty, and i'm using jira OnDemand so no log.. but there is Audit (labs).. however the only settings i see are "enable audit" so not really sure what that does

Charmaine MacDonald

We are having an issue where no notifications are being sent until we manually flush the mail queue. We are using the ondemand version of Jira.

Any ideas?

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