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How are you managing SLAs proactively in Jira? (We built a tool to solve this)

Khan - PulseRook

Hi JSM admins,

We've been active in this community answering SLA questions, and we're seeing
a common pattern: most teams track SLAs reactively — they see the breach
after it happens.

We built SLA Pulse for Jira specifically to solve this.

The Problem:

Customers see breaches in the portal after the damage is done
Teams react instead of act
Root causes go undiagnosed

What SLA Pulse Does:
✓ Real-time SLA Health Score — Track compliance at a glance
✓ Breach Prediction — Know what's at risk 2-4 hours before it breaches
✓ Root-Cause Analysis — Understand why breaches happen
✓ Slack Integration — Instant alerts for your team
✓ Works seamlessly with JSM

Get Started:
Marketplace: https://marketplace.atlassian.com/apps/3460167006/sla-pulse-for-jira

How are you currently managing this in your setup? Would love to hear your
approach and challenges.

— PulseRook

Comments

Jean Horn

👋 Hello @pulserook, welcome to community!

SLA management is crucial for support teams, and I can see how your solution app could really help with tracking and forecasting.

However, when posting promotional content in the community, it’s important to follow the engagement guidelines, this helps prevent your post from being removed by content moderators.

I believe you could find great success by posting about your app in the right channels! 🚀

Khan - PulseRook

Hi @Jean Horn ,

Thank you for the warm welcome and guidance! 🙏

You're absolutely right — we want to do this the right way. We've been
answering SLA questions authentically in the community (like Donna's thread),
and we appreciate the reminder about engagement guidelines.

We'll check out the partner rules and make sure we're posting in the
appropriate channels going forward.

Community trust first, promotion second. That's our approach.

Thanks for looking out for us! 🚀

— PulseRook

Evie Z.

@pulserook Hi there,

The external links in your post and photo have been removed per our Community Rules of Engagement. External site links are not permitted.

Thank you for your understanding!

Khan - PulseRook

Hi @Evania Zhang ,

Thank you for the clarification and the correction! We appreciate the guidance.

We understand now — promotional content about apps should be posted in
App Central or Atlassian Solution Partners groups, not in the main Q&A categories.

We'll repost our launch announcement in the appropriate channel. We want to
engage authentically with the community while following the rules properly.

Thanks for helping us get this right! 🙏

— PulseRook

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