Right after an acquisition, IT is usually still untangling two of everything — two Slack workspaces, two device fleets, and almost always two identity providers, because merging Okta into Entra ID (or vice versa) takes months, not days. Meanwhile, people from the acquired company are already opening tickets, and Jira has no idea who their manager is, because that data lives in an IdP Jira was never connected to.
Most teams solve this the slow way: wait for the full IdP migration to finish, or manually patch user data into Jira in the meantime. Both mean weeks of approvals routing to nobody, or wrong org data on requests, right when a merger already has enough moving parts.
Mindpro Sync doesn't require picking one identity provider. It connects to Entra ID, Okta, OneLogin, Microsoft 365, and Google Workspace at the same time, and you set a priority order between them — so when a user shows up in more than one place (a common overlap right after an acquisition), Sync knows which source to trust first, and falls back to the next one if it doesn't find them. Same setup works if your company simply runs separate identity providers per department, or per region for data-residency reasons — it's not an M&A-only feature, just the moment it usually gets noticed.
If your Jira still only knows about one of your company's identity systems, that's worth five minutes to fix before the next batch of tickets from the other side comes in.
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