Reembolso de una subcripcion de 3 usuarios y solo soy 1 usuario.

Jefferson Alquinga

@Sakshi Verma   Necesito que me ayudes con la devolución o reembolso de mi dinero yo solo aprobe una usuario y lo utilice para un usuario mi confluencia todo este mes, para mi estudio  

[screenshots redacted]

personal y me cobran 33 $ que es esto. Adjunto la factura si desean pueden revisar mi consumo mensual solo estoy yo y mi espacio de trabajo necesito que me ayuden con el caso, o bueno tendre que presentar de los servicios por cobro indevido. Por favor su apoyo con este caso. número de factura [invoice number redacted]

---

Edit: Personal and billing information were removed from the post to avoid sharing personal information publicly and to align with the Atlassian Community Rules of Engagement.

Tomislav Tobijas

Hi @Jefferson Alquinga ,

From the information you've shared, this appears to be related to a Confluence subscription rather than Trello, so I’ve moved the question to the Confluence section. 👈

Regarding the charge/refund, I’d recommend contacting the Pricing, Billing & Licensing support team, as they can review the subscription, users being billed, and the account-specific details directly. 🎟️
On the contact form, select Payments and refunds → Request a refund, and fill out the form below.

I’ve also redacted some potentially sensitive billing/account information from the attachments you shared publicly.

Cheers,
Tobi