JIRA stopped creating ticket if mailbox ID is in DG

Question

JIRA DC 11.3.5 version JIRA was creating ticket even if Maibbox ID is in DG till last month. All of sudden it stopped working.

If email sent to Mailbox directly it do work.

Nicketa · Answer

Please check the mailbox settings. Also if the password is expired. Additionally collect the mailbox log while troubleshooting from instance.

Fazila Ashraf · Answer

Hi @chetan patil

Could you check whether https://support.atlassian.com/jira/kb/not-receiving-e-mail-request-in-jira-service-management-using-exchange/ helps?