Incorrect verification code. Try again.

Question

I can login to Jira ok with my password but when I put in the Microsoft 2fa code it comes up with error:

I can bypass with the emergency recovery code but not a great process to go through everytime.

Please help

#It is jira 10.3.22 . This started lst week.

Marc -Devoteam- · Answer

HI @Simon Freeman

Then check with the administrator(s) of the Jira Data Center instance and/or Microsoft administrators, as it seems there his a misconfiguration or a change that has been implemented or maybe a certificate expired.

Simon Freeman_041r49 · Answer

It has been working up until last week

Marc -Devoteam- · Answer

Hi @Simon Freeman

If you don't use SSO or an IDP on your on-premise Jira, there is no MFA option.

So then you can't use MFA, only username/password