Hello Atlassian Support Team / Community,I am experiencing a login issue with Bitbucket Cloud and need your assistance.The Problem:* I can successfully log into my global Atlassian ID profile (://atlassian.com) without any issues. * However, whenever I try to navigate to Bitbucket, the login fails. I get an error stating that it's impossible to log in (or I get stuck in an endless redirect loop). What I have already tried:* Logging in via Browser Incognito/Private mode. * Clearing browser cache and cookies for both atlassian.com and bitbucket.org. * Trying a completely different web browser. I haven't accessed this Bitbucket account in a while, so I suspect my Bitbucket profile might have automatically been set to "Dormant" (inactive) status and needs to be manually reactivated by an administrator.Could you please check the status of my Bitbucket account linked to this email address and help me restore access?

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Subject: "I couldn't log you in" error on Bitbucket while Atlassian ID works fine

Alina Shlagina

Hello Atlassian Support Team / Community,

I am experiencing a login issue with Bitbucket Cloud and need your assistance.

The Problem:

I can successfully log into my global Atlassian ID profile (://atlassian.com) without any issues.
However, whenever I try to navigate to Bitbucket, the login fails. I get an error stating that it's impossible to log in (or I get stuck in an endless redirect loop).

What I have already tried:

Logging in via Browser Incognito/Private mode.
Clearing browser cache and cookies for both atlassian.com and bitbucket.org.
Trying a completely different web browser.

I haven't accessed this Bitbucket account in a while, so I suspect my Bitbucket profile might have automatically been set to "Dormant" (inactive) status and needs to be manually reactivated by an administrator.

Could you please check the status of my Bitbucket account linked to this email address and help me restore access?

Accepted answers

Ben

hi @Alina Shlagina

Your account has been marked DORMANT since 2018 due to inactivity. I've just re-activated your account - so you should be able to login now.

Cheers!

- Ben (Bitbucket Cloud Support)

All comments

Arkadiusz Wroblewski

Hello @Alina Shlagina

If your Account is Managed by an Organisation or Domain, you must Contact your Administrator.
We as Community Members cannot inspect customer instances.

Best,

Arek🤠

Ben

hi @Alina Shlagina

Your account has been marked DORMANT since 2018 due to inactivity. I've just re-activated your account - so you should be able to login now.

Cheers!

- Ben (Bitbucket Cloud Support)

Alina Shlagina

Thanks! I spent a lot of time trying to repair it. And U did

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