Connect Rovo in Slack

Question

I'm not able to connect Rovo in Slack with my atlassian acocunt.

The Rovo in Slack asks me to Sign up. When I click on the button it opens atlassian login page but with incorrect email address being prefilled. The login page offers "or continue with" option to sign in using SSO account. So I click on "Microsoft" and successfully log in.

After the log in there is no change of state in Rovo bot in Slack. It still keeps telling me I need to "Sign up".

When I hover over the "Sign up" button  I can see following link `https://id.atlassian.com/signup?email=user@wrongdomain.com` with incorrect domain.

What can I do?

Dr Valeri Colon (Connect Centric) · Answer

@Jakub Tušan welcome to the community. The incorrect email embedded in the Rovo signup URL suggests an identity/onboarding mapping issue, but I wouldn’t assume changing your Slack email is the fix. Atlassian recommends reconfiguring the Rovo Slack onboarding/site mapping for connection issues. You can also revoke existing Rovo Slack entries under your Atlassian account’s Connected apps and reauthorize. If the signup URL still contains the wrong email, I’d raise it with Atlassian Support with that URL and your Slack/Atlassian account details.

Arkadiusz Wroblewski · Answer

Hi @Jakub Tušan welcome to the community

This error occurs because probably your primary Slack email doesn't match your Atlassian account email, causing Rovo to generate a sign-up link for the wrong domain.

Have your Slack admin verify that your primary Slack email matches your Atlassian address. Once corrected, revoke the Rovo Slack entry under your Atlassian Account → Connected Apps, then complete the sign-up process again in an incognito window. If the emails already match and the error persists, contact Atlassian Support privately to fix the identity mapping.

Best,

Arek🤠