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Unable to see other users' branches when creating Pull Requests

Rachna Bhavsar

I am experiencing an issue in our Bitbucket Cloud repository. Occasionally, when creating a Pull Request, I cannot see other users' branches in the branch dropdown, even though the branches exist.

At the same time, Bitbucket displays the message: "The repository is currently being indexed. Please try again later."

Could this indexing issue be causing the missing branches? Is there a way to refresh or resolve the repository indexing?

Accepted answers

All comments

Gabriela - LeanZero

Hi @Rachna Bhavsar, yes, those two go together. Atlassian's KB for commits and branches not rendering lists internal database and indexing problems as one of the causes, and the remedy there isn't self-serve. Bitbucket Cloud Support run garbage collection on the repo, which rebuilds the internal databases and indexes. No reindex button on your side.

Check the repo's branch and tag count before you raise it. That same page puts the guidance at under 1,500 branches and tags combined, and says Bitbucket Cloud can't guarantee reliable performance above that.

Issues viewing repository commits and branches

Rachna Bhavsar

Branch count has not yet reached 1500

Gabriela - LeanZero

Then it isn't the size guidance. That leaves the index cause on that page, which fits your banner anyway.

Timing is what will make or break the ticket. It only happens occasionally for you, so note the exact times you see the message and raise it while it's happening if you can. Otherwise they'll be looking at a repo that's behaving fine.

Ben

Hi @Rachna Bhavsar

The next time it occurs - can you check the network tab in your browser console and look for a traceID/SentryError on the HTTP request and share that code with us?

If you're unable to - please let me know as I'll need to raise a ticket. Please let me know your timezone so I may raise it with the appropriate team.

Cheers!

- Ben (Bitbucket Cloud Support)

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