Trying to login and its forcing SSO which the account doesn't have

Question

We have an account that is username/password based but its now being caught in the domains SSO policy in bitbucket whilst previously it would be username/password.

Tried the recovery link but its also now catching it.

I need Atlassian to disable SSO for that user.

Ben · Answer

Hi @Phil Dawson

I can confirm that your user account is org-managed by your company domain, therefore we have no control over its configuration and cannot disable any authentication policies such as SSO.

The org admins for the org that it's connected to will need to remove the SSO policy if it's no longer needed:

Instructions can be found in our documentation below, specifically the Delete SAML single sign-on heading:

* Configure SAML single sign-on with an identity provider | Atlassian Support

If you're still unsure, or unable to remove the SSO policy - you'll need to raise a ticket accordingly with our Premium Cloud Support team by selecting Atlassian Guard as the product when prompted. This team is able to handle queries related to Atlassian Guard specifically:

* https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)

Arkadiusz Wroblewski · Answer

So Support.

support.atlassian.com  or https://www.atlassian.com/company/contact/purchasing-licensing#/

Phil Dawson · Answer

Hi @Arkadiusz Wroblewski it was a legacy standalone account that was username/password and had changed its email to the same as the company (from the accuired company).

We've used SSO for ages within the company, but still used the username/password login method for that account.

However trying to login today it now gets caught in the SSO and redirects. There's no option to skip SSO and enter the username/password like it did before.

There's no user within the company for this email its a joint inbox which is why the SSO then fails, and we're effectively now locked out.