Unable to Access Bitbucket Due to Lost Authenticator App

Question

I no longer have access to the phone that had my authenticator app configured for Bitbucket and also don't have access to those recovery codes, so I'm unable to complete the two-step verification during login.

I still have access to the phone number or the email id associated with my account, but I no longer have the authenticator app or the old device.

Could you please advise how I can regain access to my account or reset the two-step verification?

Mark C · Answer

Hi @Kirubhakaran D

Welcome to the community.

You can reset your 2FA instead by following our step-by-step KB here: https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

Regards,
Mark C

Karsten Gutjahr · Answer

Hi @Kirubhakaran D,

I am sorry to hear that. I hope you ask in some Authenticaton forums as well.

Can you share more information? Was it an iPhone or Android? Did you set up recovery measures? Which authenticator app did you use?

Best wishes

Karsten