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Jira Automation: Extract email addresses from text field and paste them into email body

Besnier_ Thierry

Hi All,

We collect email addresses of Key contacts for each issue in a text field. The reason it's a text field is because these people are not part of the Jira Project site and therefore can't be added as "people" (this is part of a large company).

What I'm trying to achieve is an automation that sends an email when FIELD1 is changed to "yes.

But I would like each automated email to be sent to each email addresses present in the text field I've mentioned above. So Jira needs to extract those email addresses and use them in the "recipient" field.

How can I achieve this please? What do I have to input in the "recipient" field?
Thank you

Accepted answers

Trudy P Claspill

Hello @Besnier_ Thierry

Welcome to the Atlassian community.

How are the emails being entered into the field? Is it a comma separated list, a space separated list, or is some other separator used?

Do you want one email sent to all the addresses specified in the field such that the recipients would see everybody else's email? Or do you want a separate email sent to each person?

What would you expect to happen if the recipients replied to the email? Do you need the FROM address of the email(s) to be a real person vs. the Jira system, so that somebody would be able to see those replies?

Do you have access to create Automation Flows? This is available to Jira/JSM Administrators, and may also be available to Space Administrators. Are you able to navigate to Space Settings > Automations for your space?

All comments

Trudy P Claspill

Hello @Besnier_ Thierry

Welcome to the Atlassian community.

How are the emails being entered into the field? Is it a comma separated list, a space separated list, or is some other separator used?

Do you want one email sent to all the addresses specified in the field such that the recipients would see everybody else's email? Or do you want a separate email sent to each person?

Besnier_ Thierry

Hi. Thank you so much for your kind help.
Email addresses in the text field are separated by ;. The reason we use semi-colon is because we just then have to copy and paste into outlook and they are automatically resolved in outlook emails.

To answer your questions:

Yes, 1 email sent to all email addresses included in FIELD1 (text field).
We would not expect any reply, the email to be automatically sent is for information only. But if they do, the reply would need to go to a shared mailbox.
Yes I have access to Automation Flows. I started to create one, search google for my answer but couldn't find something that worked.

Thank you again

Trudy P Claspill

I recommend that you try to build up your rule in stages.

First, make sure you have the correct trigger and it is configured the correct way. Example:

TRIGGER Field Value Changed

I would add a CONDITION to check that the field has the value you want.

Then add a Log Action to log a message to the Audit log, such as the value of the field.

Activate the Flow. Change an issue to see if your rule is triggered. Review the Audit log for the rule.

So far I have not found a way to send one email to all the email addresses in the field at once. There is a way to send one email to each email address in the field separately. You would use a Branch / Advanced Branch

Screenshot 2026-07-17 at 3.13.49 PM.png

Replace YourFieldName with the actual name of your field.

Then you use a Send Custom Email action to send the email, specifying {{varOneEmail}} as the recipient.

You can customize the Reply To email address if you want the replies to go to a specific user.

Screenshot 2026-07-17 at 3.15.31 PM.png

Besnier_ Thierry

it works great, THANK YOU SO MUCH.

One last question please, apologies, something I didn't understand.
If I'm not mistaken, you said it is possible to send to all emails in that text field but I'll have to create a new "varOneEmail" flow action for each email, am I correct?

So, in your flow above, I need to recreate the "varOneEmail" in the advanced branching? How would the automation know to take email2, email3 etc... from the list please?

So, do I need to create the action under my existing "for each smart value" by clicking to "add to branch" with exact same content?

Thank you so much

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