Not receiving account recovery link on my email

Question

Hi,

I am not receiving account recovery link on my email

other team with same setup receive them.

please help check if i got into the suppression list on your side, and help remove if i got onto the list.

Thank you.

Anurag Vipin Vaidya · Accepted Answer

Hii @Jeremiah Capistrano

If other members are reciving mails then its possible that  your email address is being filtered or has been added to Atlassian's email supperssion list due to previous delivery failures.

I'd recommend raising a support request with Atlassian so they can verify this for you and remove the suppression if needed.

AZAPI · Accepted Answer

If the email address is correct and you've already checked spam/junk folders, this could be related to email suppression from previous bounce or delivery issues. I'd recommend contacting Atlassian Support directly so they can verify whether the address is on a suppression list.

Arkadiusz Wroblewski · Accepted Answer

Hello @Anurag Vipin Vaidya

Try going directly to id.atlassian.com to trigger the reset. There's a known JAC bug where using the "Can't log in" link via product redirects actually breaks the recovery email delivery.

If those don't work, you'll need/Admin to open a ticket so Support can clear the bounce list on their end, since we can't check that from the community side.

Here also Official KB Article related to Password Reset issues: Password reset issues | Atlassian Support

Best,

Arek🤠

Vipul Reddy · Accepted Answer

Hey @Jeremiah Capistrano

Your email (the one associated with the account you are posting with) isn't on any of our internal mail suppression lists. I don't see any requests for a recovery key under your account.

Could you please request for another recovery key again and let me know in here? If we don't see it in our logs, I'll have to create a dedicated support ticket for you.

Thanks.