I somehow have multiple TOTP 2FA tokens active at once

kode54

Ever since the merger between Bitbucket accounts and Atlassian accounts, my two accounts were merged, and now I have to separately enter both of the TOTP tokens every time I log in. First the one I created when I merged my accounts, and then the one that was attached to the Atlassian account before the merge.

The settings page only appears to allow me to completely disable TOTP and then maybe re-enable it?

Vipul Reddy

Hey @kode54 

It seems you may still have two 2FA layers active simultaneously:

1. Atlassian Account Two-Step Verification (MFA) — managed at id.atlassian.com

2. Bitbucket Cloud Two-Step Verification (2SV) — managed in Bitbucket personal settings - https://bitbucket.org/account/settings/two-step-verification/manage

You can disable one of the two and keep only one active. You can disable the Bitbucket Cloud 2SV by navigating to https://bitbucket.org/account/settings/two-step-verification/manage and selecting 'Disable two-step verification'.

Let us know if you're having any trouble.