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Upload add-on button missing (JIRA/Confluence)

Codrut Predoi

Hello,

I have the latest JIRA software version 7.1 self-hosted. No matter what I do , I can t see the upload add-on button. We also have a previous 6.xx something version and on that , to see the upload button I had to disable marketplace.Atlassian.com access. I tried that on this version as well , but it did not work as intended. Can I have some help ?

EDIT1. When I go into Add-on setting , If i try to disable/enable Atlassian Marketplace I get this error:

Error

Your request cannot be completed at this time.

Logs are not saying anything about this error. Any ideas?

test21.jpg

Accepted answers

All comments

Nic Brough -Adaptavist-

Neither version should hide the upload add-on button, so there's a big question on what you have done to disable it.

Could you tell us exactly what versions of JIRA you are using? The full version string from the bottom of the pages?

Codrut Predoi

This is the entire string of the application:

Atlassian JIRA Project Management Software (v7.1.7#71011-sha1:2526d7c)

Nic Brough -Adaptavist-

Ok, that's good (I had feared you were using a Cloud download, which would kill the upload option)

But it does leave me a bit stuck - I don't know how to disable the upload function cleanly without causing errors that you'd see in the logs, except by logging in as a non-system admin. Disabling the whole UPM will do it, but you've said that makes the option appear in 6.4 which is the opposite of what I get.

Could you check that all the modules in the UPM are fully enabled though?

Codrut Predoi

And how can I do that? I tried to replace UPM with latest version 2.20.7 .... same behavior. I reenabled the upm... Others ideas? I have adblock plus(saw there were some issues with the javascript executed), but I doubt that is the issue, as I tried to disable, nothing being changed.

Sinclair

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