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Issue upgrading plan: "Too many users" error shown despite having only 1 user

3シェイク

I am currently trying to upgrade my Bitbucket plan, but I am encountering an error and cannot proceed.

On the plan selection screen, it displays the error message "ユーザーが多すぎます" (Too many users) under the Standard plan. However, as you can see in the attached screenshot, the text above says "現在のユーザー数: 1" (Current number of users: 1), and the input for "How many people will use it?" is also set to 1.

Since there is actually only 1 user, this error seems to be incorrect. Could you please investigate this issue and help me upgrade my plan?

I have attached a screenshot of the error screen for your reference.

スクリーンショット 2026-06-09 14.35.00.png

Accepted answers

Arkadiusz Wroblewski

Hello @3シェイク

Since the screen shows current users: 1 and you are selecting 1, this "Too many users" message looks like an error rather than a standard plan-limit issue.

Before treating it as a backend glitch, double-check Workspace settings > User directory(and Plan details). Look closely for any pending invitations or hidden workspace members that might still be counting toward the seat total, and cancel any unneeded invites.

Best,

Arkadiusz🤠

All comments

Arkadiusz Wroblewski

Hello @3シェイク

Since the screen shows current users: 1 and you are selecting 1, this "Too many users" message looks like an error rather than a standard plan-limit issue.

Best,

Arkadiusz🤠

3シェイク

Hi @Arkadiusz Wroblewski ,

Thank you for your advice.

I have checked the user directory, but there are no hidden members or unneeded pending invitations. I recently added one more member, so the total number of active users is now 2, as you can see in the newly attached screenshots. Both of them are authorized members.

Also, regarding the plan selection screen, the "How many people?" field automatically displays 2 based on our current user count. This field is grayed out, so I am unable to manually edit or change this number.

Despite the total users being correctly recognized as 2 on the screen, the system still shows the "You have too many users." error under the Standard plan.

Since everything looks correct on our end, this does seem like a backend glitch.

Thank you for your help. スクリーンショット 2026-06-09 16.08.28.png スクリーンショット 2026-06-09 16.16.50.png

Arkadiusz Wroblewski

The best route forward is to contact Atlassian Support directly via their Contact page. Make sure to log in with the Atlassian account that owns or admins the Bitbucket workspace, and select the Pricing, billing & licensing category.

When submitting the ticket, attach your screenshots proving you only have two active users, no pending invitations, and that the upgrade page is still incorrectly throwing the “Too many users” error. This will give the billing team the exact context they need to investigate and clear the backend checkout validation glitch.

Best,

Arkadiusz🤠

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