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Workspace and project all gone from account but can see code if navigate directly

Janis Prusis

When i log into my account it shows empty account with no projects or workspaces.

If I navigate to particular repository I know i have in bitbucket by going to ...repository/src/master/ I am able to open it. It shows Project etc in the path above. If i try to click the project name then site crash and spits out error that project does not exist. Occasionally gives me error code to raise with support:

Error code given:

8ad9fc2612904b2bbc60ee714732a3ba

Accepted answers

Syahrul

Hey @Janis Prusis

Welcome to the community.

Your workspace was likely deactivated as part of a recent cleanup of inactive free accounts. You can reactivate it yourself by heading to your https://bitbucket.org/account/workspaces/deactivated and selecting the reactivate option.

If you're curious about why this happened or want to see how to keep your workspace active moving forward, we've posted the details in this Bitbucket cleanup of free unused workspaces: what you need to know.

Let me know if you run into any issues with the reactivation!

Regards,
Syahrul

All comments

Arkadiusz Wroblewski

Hello @Janis Prusis

If you can still access the repository directly, it's likely not gone. This behavior usually points to a workspace mix-up: try running git remote -v locally to find the workspace ID in your URL, and check if it matches what you see under All workspaces in Bitbucket (or test the link in a private browser window).

However, the project page crashing with an error code suggests a backend glitch. I have flagged this for Atlassian Support, so please provide them with that specific error code so they can trace the failed request.

Best,

Arkadiusz 🤠☀️

Janis Prusis

Thanks for looking at this

git remote -v in local master repository returns the same remote path in bitbucket where i can see repository

But if i look at under all workspaces in Bitbucket i get completely empty space - no workspaces, projects or repositories

Error code bitbucket gave:

8ad9fc2612904b2bbc60ee714732a3ba

Syahrul

Hey @Janis Prusis

Welcome to the community.

Let me know if you run into any issues with the reactivation!

Regards,
Syahrul

Janis Prusis

Hi, thanks! Reactivation seem to have resolved most issues. I did try to look for any archived workspaces or similar but failed earlier. Thanks for the help.

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