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Unable to delete organization because of Rovo and Platform Apps

Johannes Pfeil

Hi Atlassian Community,

I am trying to permanently delete my Atlassian organization and account, but the deletion is blocked.

I have already cancelled all subscriptions and trials. However, Rovo and Platform Apps entitlements are still attached to my organization.

I am on a Free plan and cannot open a billing support ticket. I am also unable to remove these entitlements myself.

I am the sole administrator and billing administrator of this organization.

Could an Atlassian staff member please help remove the remaining Rovo and Platform Apps entitlements so I can complete the organization deletion process?

Thank you.

Accepted answers

Jessica

Hi @Johannes Pfeil

Thank you for sharing the details for the issue you are having deleting the organization and your account here.

I can see an Organization linked to the account used to open this post, but there is no Rovo listed, but indeed there are other products that are blocking the deletion of the organization.

For that, I created a ticket on your behalf with our billing and licensing team to unblock you with this step, and if necessary, they can redirect you to other teams if further assistance is needed.
Please find in your email the support ticket starting with "CA"

As a heads-up, our billing team is the channel where you can ask deletion of products directly and it is possible for Free accounts to open requests there with no restrictions.

The support url link for our billing and licensing team: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Hope this helps!

Regards,
Jessica

All comments

Arkadiusz Wroblewski

Hello @Johannes Pfeil

You aren't missing an admin setting, Atlassian Rovo currently cannot be removed via self-service, which blocks organization deletion. This is a known backend limitation tracked under public tickets like AX-429 and ROVO-144.

Since this requires a backend change to clear the entitlement, you will need to contact Atlassian Support via the Pricing, Billing & Licensing route. Provide them with your organization URL, site URL, and a screenshot of the blocker so they can manually remove Rovo for you.

I also flagged this Post for you, to get support attention for your problem.

Best,

Arkadiusz 🤠☀️

Johannes Pfeil

Thank you very much for your quick response and for taking the time to look into this issue.

I appreciate the clarification that this is a known limitation and not something that can currently be resolved through self-service.

Thank you as well for flagging my post and helping to bring it to the attention of the appropriate team. I look forward to any updates and would be grateful for any assistance in removing the remaining Rovo and Platform Apps entitlements so that I can complete the organization deletion process.

Kind regards,

Johannes

Jessica

Hi @Johannes Pfeil

Thank you for sharing the details for the issue you are having deleting the organization and your account here.

I can see an Organization linked to the account used to open this post, but there is no Rovo listed, but indeed there are other products that are blocking the deletion of the organization.

As a heads-up, our billing team is the channel where you can ask deletion of products directly and it is possible for Free accounts to open requests there with no restrictions.

The support url link for our billing and licensing team: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Hope this helps!

Regards,
Jessica

Johannes Pfeil

Thank you very much, Jessica.

I appreciate your help and for creating the ticket on my behalf. I will keep an eye on my email for the CA support ticket and await further updates.

Kind regards,

Johannes

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