How to remove account from bitbucket cloud free

Question

Because Atlassian is going to use my data to train their AI, I'm trying to close all my atlassian account and products;

I managed to remove most of it, but only bitbucket part is remaining:

In bitbucket account settings, clicking delete account navigates me to id.atlassian.com/manage-profile/account-preferences,

clicking delete account there gives me the following error:

You can't delete your account

Your account can't be deleted because:

* This account is related to active accounts that are set to AUTO-RENEW.
* This account is the primary billing contact for one or more products.
* This account is a technical contact for one or more products.
* To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
* Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

Visiting my.atlassian.com shows my Bitbucket (Cloud) subscription, using the manage subscriptions action; navigates me back to bitbucket.org/account/settings... getting be back to step 1...

so the question is... how to properly remove my account?

Ben · Answer

Hi @nobody

I've deleted your Bitbucket Cloud user account from my end manually. Please note that this takes 30 days to process - so once this time has passed, you may then proceed to delete your Atlassian account:

* https://support.atlassian.com/bitbucket-cloud/docs/delete-an-account/

Regards,

- Ben (Bitbucket Cloud Support)

Former user · Answer

Logging in bitbucket, it greets me with the message:

Join a workspace to collaborate with your teammates

so I believe I have no connected workspaces...

Regarding the AI:

Unfortunately, on the free plan there is nothing to manage;
At the company, we use premium, and at that tier, still metadata but also search queries and results will still be used, that can't be disabled unless you buy enterprise which is 800+ users...

Martin Runge · Answer

Hi @nobody

Welcome to the Atlassian community!

You might already know that you can disable the use of in‑app data as part of data contribution, as described here: https://www.atlassian.com/trust/ai/data-contribution/faqs#general

You’ll need to break the loop by deleting your Bitbucket workspace first. Right now, your Bitbucket workspace is still technically “active,” which makes you the primary administrator or billing contact for it—even on a free plan.

Once the workspace is fully deleted (this can take a few minutes), your account will no longer be flagged as a “technical contact” or “billing contact.” You can then go back to id.atlassian.com/manage-profile/account-preferences and successfully delete your Atlassian account without errors.