Locked out of Bitbucket Workspace: Accidentally revoked my own Admin permissions

Question

Hi everyone,

I’ve run into a critical issue with my Bitbucket Cloud workspace and am hoping for some guidance on how to regain access.

The Situation:
While managing permissions, I accidentally revoked the administrative rights for the "Administrators" group (or my organisation account). As a result, I can no longer see Workspace settings, User groups, or manage any repositories within the workspace.

Key Details:

* Workspace ID: viveka-health-dev

* The Problem: Shows as admin in groups but repo admin permissions are locked

* Admin Portal: Workspace is not yet linked to an Atlassian Organization, so I cannot manage these permissions via admin.atlassian.com. I received a deprecation warning recently about the default admin behavior, which is likely related to why I can no longer see the settings.

What I've Tried:

* Checking for other admin accounts (none exist).

* Looking for Bitbucket settings in the central Atlassian Admin portal (the workspace isn't listed there).

Since I am locked out of management functions, is there a specific way to trigger a permission reset, or do I need to wait for a support engineer to intervene manually?

Any advice or help from the community or Atlassian staff would be greatly appreciated!

Vipul Reddy · Answer

Hey @Sajana Shakya

I've raised a dedicated support ticket for you. Please expect an email shortly.

Thanks.

Arkadiusz Wroblewski · Answer

Hello @Sajana Shakya

This is not something the Community can reset directly.

If there is no other workspace admin, then there is probably no self-service way to repair this from inside the workspace.

I requested assistance on this thread because a permission reset or ownership/admin recovery cannot be handled by other Community members. An Atlassian Support Enginner should answer within 2 Business Days.

Best,

Arkadiusz 🤠