JIRA Workflow Post Function Custom Script to send email fails

Question

Hi All,

Suddenly, our custom email script for workflow transition has started failing with the below error.

Time (on server): Fri Oct 21 2016 12:08:45 GMT-0400 (EDT)The following log information was produced by this execution. Use statements like:log.info("...") to record logging information.2016-10-21 12:08:45,058 ERROR [workflow.ScriptWorkflowFunction]: *************************************************************************************2016-10-21 12:08:45,066 ERROR [workflow.ScriptWorkflowFunction]: Script function failed on issue: null, actionId: 1, file: nulljava.lang.NullPointerExceptionat com.atlassian.jira.issue.managers.DefaultIssueManager.getEntitiesByIssue(DefaultIssueManager.java:395)at com.atlassian.jira.issue.managers.DefaultIssueManager.getEntitiesByIssueObject(DefaultIssueManager.java:410)at com.atlassian.jira.issue.comments.CommentSearchManager.getComments(CommentSearchManager.java:102)at com.atlassian.jira.issue.comments.DefaultCommentManager.getComments(DefaultCommentManager.java:165)at com.atlassian.jira.issue.comments.CommentManager$getComments$1.call(Unknown Source)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail.mergeEmailTemplate(SendCustomEmail.groovy:844)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail.mergeEmailTemplateBody(SendCustomEmail.groovy:816)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail$mergeEmailTemplateBody$2.callCurrent(Unknown Source)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail.constructMail(SendCustomEmail.groovy:367)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail$constructMail$7.callCurrent(Unknown Source)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail.constructMailWithConditionResult(SendCustomEmail.groovy:348)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail$constructMailWithConditionResult$6.callCurrent(Unknown Source)at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.SendCustomEmail.doScript(SendCustomEmail.groovy:445)

We havent changed anything in our environment, and it just stopped working. Our users get notified of the change requests using this and this automation is critical for us to work. Any suggestions on how to fix it ?

Thanks,

Karan

Karanpreet Kaur · Answer

The issue was resolved by moving the custom email post function to the last position in the workflow transition post functions list (under all the default functions).

Karanpreet Kaur · Answer

Hi Steven,

It used to work fine for us as well as the first post function on the list, but it stopped working sometime back. We are not sure what broke it - may be the upgrade to Scriptrunner.

Thanks,

Karan

Steven F Behnke · Answer

Thanks for replying back the fix! I have always placed my own Send Email Post-Functions at the bottom, since that's where other events are. I'm not too sure what could cause this though!