Bitbucket Cloud: "User limit exceeded" error on Free workspace with only 1 user and 0% storage

Question

I am experiencing a persistent "read-only" lock on a newly created workspace (zevsas). Despite being the only user and having no significant data stored, all git pushes fail with: "Your push failed because the account 'zevsas' has exceeded its user limit."

Technical Details for Support:

* Workspace ID: zevsas

* Plan: Free

* Current User Count: 1 (Verified in Workspace settings > User directory) 1

* Storage Usage: 0% of 1GB (Verified in Plan details)

* Symptoms:

* Git push fails with user limit alert.

* Original workspace (oomang) returns 404/Resource Not Found despite being the admin.

* API attempts return "Token is invalid or not supported."

Troubleshooting Performed:

* Confirmed no pending invitations or "ghost" users in the directory.

* Verified no billing issues or overdue payments (never had a paid plan on this ID).

* Confirmed repository size is well under the 4GB hard limit.

It appears to be a backend synchronization issue where the "read-only" flag is stuck. Could a Community Leader or Staff member please escalate this to have the workspace status refreshed?

Arkadiusz Wroblewski · Accepted Answer

Hello @oomang

I’ve requested assistance for you. An Atlassian Support Engineer will review the post and respond in this thread within 2 business days.

Best,

Arkadiusz

Ben · Accepted Answer

Hi @oomang

I believe this is due to free workspace cleanup which was enacted against your account (as personal workspace is directly tied to user account):

* https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063

I've since re-activated your account as it was not yet deleted.

Can you please try to push again?

Cheers!

- Ben (Bitbucket Cloud Support)