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Default SLA error

David Shahbazyan

Hi everyone,

we have an issue with the SLA in one Jira. We get the error:
<strong>Error rendering 'com.atlassian.servicedesk.frontend-webpack-plugin:sla-web-panel-react'</strong>,

while other JSM projects work fine. We already tried full re-indexing, cache cleanup, checked and compared SLA configs with a working project, but the issue still exists for all users and browsers.

Any idea what could cause this or what else we should check?

Accepted answers

David Shahbazyan

The issue was fixed, I deleted all SLA's and added them again. I checked all JQL and goals conditions, everything was ok, but it did not fix until I deleted all SLA's.

All comments

Fabio Racobaldo _Catworkx_

Hi @David Shahbazyan ,

just to be sure, did u check SLA configuration in order to be sure that JQL is valid and that related statuses are still existing? I had the same issue when I deleted a status used in my SLA configuration.

Please let us know,

Fabio

David Shahbazyan

Yes, @Fabio Racobaldo _Catworkx_ jan, I checked them all, no issues were found.

David Shahbazyan

image (1).png

Fabio Racobaldo _Catworkx_

hey @David Shahbazyan ,

please could you share SLA conditions and calendars?

David Shahbazyan

If it is comfortable for you, please contact me via LinkedIn.

https://www.linkedin.com/in/david-shahbazyan-82834226b/

Marc -Devoteam-

Hi @David Shahbazyan

Based on you error, check with your admin, seems like a system app is not functioning.

Check the server logs.

This is usually if a custom panel is used or a custom dashboard gadget, can be broken based on a DC update.

David Shahbazyan

The issue was fixed, I deleted all SLA's and added them again. I checked all JQL and goals conditions, everything was ok, but it did not fix until I deleted all SLA's.

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