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All Workspaces and Repositories Missing After Long Inactivity

Devrol Solutions

Hi,

I recently logged back into my Bitbucket account after a long period of inactivity and discovered that all of my workspaces, repositories, and projects are missing.

I came across the Atlassian article regarding the cleanup of unused free workspaces and followed the instructions provided there to look for deactivated workspaces, but I still cannot find any of my previous workspaces or repositories.

I am logging in with the same email/account I originally used and I am the admin of the account, so I’m trying to understand:

whether my workspaces were deactivated or permanently deleted
whether the data can still be recovered
how I can locate or restore the missing repositories/projects

These repositories are very important, and I would really appreciate any guidance from the community or Atlassian team on what steps I should take next.

Thanks

Accepted answers

Ben

Hi @Devrol Solutions

May you please check the link below and let me know if you can see the workspace?

https://bitbucket.org/account/workspaces/deactivated

If you still do not see it - please let me know your timezone, as I'll need to raise a ticket with our support team in your region to determine if it's recoverable.

Cheers!

- Ben (Bitbucket Cloud Support)

All comments

Devrol Solutions

@Syahrul found your answers to a similar question. But didn't work out for me. Could you please check my account? and if my data could be recovered. Thanks a lot in advance.

Arkadiusz Wroblewski

Hello @Devrol Solutions

I flagged your Post. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Devrol Solutions

Thanks a lot @Arkadiusz Wroblewski

johanguse

Same here....

Resource not found

Return to the previous page or go back to your dashboard.

Ben

Hi @johanguse

I have re-activated your account, the deadline was reached but your account had not been deleted yet.

Please log in and let me know how it goes.

Cheers!

- Ben (Bitbucket Cloud Support)

Ben

Hi @Devrol Solutions

May you please check the link below and let me know if you can see the workspace?

https://bitbucket.org/account/workspaces/deactivated

If you still do not see it - please let me know your timezone, as I'll need to raise a ticket with our support team in your region to determine if it's recoverable.

Cheers!

- Ben (Bitbucket Cloud Support)

Devrol Solutions

Hi @Ben ,

Thanks for your reply.

I don't see any list of workspaces, it's an empty page with the option to Create a new workspace.

devrol workspaces error.png

I am in CST (Central Standard Time) UTC/GMT -6 hours (SK, canada) time zone.

Thanks

Ben

Hi @Devrol Solutions

I've raised a ticket, please check your inbox for my reply

Cheers!

- Ben (Bitbucket Cloud Support)

johanguse

I see. Thank you very much!!

Prabhat Giri_0t5mm6

Hi @Ben .

I am seeing the same problem with my account. It seems my workspace was deactivated after i missed a payment. Now when i am trying to make payment i cannot see the option and even cannot see the workspace.

I am in BST(United Kingdom)

Looking forward to hear back.

Thank you

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