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Recovery email not received

이지수

I forgot recovery code, so asked to send recovery email 3 days ago, but could't receive it.

1. Asked to send recovery email and got recovery step guidance email at May 15th, 8:17 KST.

2. Since then, no one-time login link was sent.

I'm using two-step verification using SMS(Authy). I formatted my phone so all data of Authy is removed. Because of this I cannot login to bitbucket. (I also forgot recovery key)

Accepted answers

이지수

it appears that our company's email system filters certain patterns of email IDs, which caused the recovery email to be blocked.

Our IT department has agreed to temporarily lift the filter for me, and i finally got the mail

All comments

Dexter de Vera

Hi @이지수 ,

You can try to raise a ticket about your login issue here:
contact/purchasing-licensing

Thanks!

Vipul Reddy

Hey @이지수

We've sent the recovery email. Please let us know if you've received it and managed to recover your account.

이지수

it appears that our company's email system filters certain patterns of email IDs, which caused the recovery email to be blocked.

Our IT department has agreed to temporarily lift the filter for me, and i finally got the mail

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