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Need to transfer billing admin from former employee — 2FA blocking access

Jen

I'm the org admin for our Atlassian account. Our previous billing admin (a former employee) was removed as a product user but is still set as the billing admin and receiving billing emails. I've attempted to log in as him to transfer billing admin to myself, but his account has 2FA enabled on a device I don't have access to, and I don't have his recovery key. I am the current org admin. How do I get billing admin access transferred to my account?

Accepted answers

Trudy P Claspill

Hello @Jen

Welcome to the Atlassian community.

ou need to contact the Atlassian Billing, Licensing, Pricing Support team to get help with getting a new Billing contact set up. You can do that through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

All comments

Sani omar Ibrahim

Unlock my 2fa please I want withdraw allows

Trudy P Claspill

Hello @Jen

Welcome to the Atlassian community.

ou need to contact the Atlassian Billing, Licensing, Pricing Support team to get help with getting a new Billing contact set up. You can do that through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Trudy P Claspill

Hello @Sani omar Ibrahim

Welcome to the Atlassian community.

Your question appears to not be related to the original Author's issue. If you want advice for your own 2FA issue, please start a new Question by clicking the +Ask a question button at the top of the Forum pages.

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