Pipelines stuck in queue and not deploying code

Hakimu Shamavu

Hi everyone,

We’ve recently encountered an issue where our pipelines are triggering but not progressing past the queue stage. The builds remain stuck in “queued” status and never start executing, which is blocking code deployments.

Details:

• Pipelines trigger successfully
• Jobs remain in queue indefinitely
• No visible errors in the pipeline logs
• This behavior started recently without changes to our pipeline configuration

Additional context:
We are currently on the free tier, so it’s possible this could be related to usage limits or concurrency restrictions. However, the pipelines used to run normally before, so this behavior is unexpected.

We have also configured our own self-hosted runner, so this does not appear to be related to build minutes or usage limits.

What we’ve checked so far:

• Pipeline configuration appears unchanged
• No obvious permission or repository issues
• Multiple retries show the same behavior

Has anyone experienced something similar or identified a root cause? Any guidance on whether this is a free-tier limitation or something else would be helpful.

Thanks in advance.

Ben

Hi @Hakimu Shamavu !

I've checked the 3 workspaces that you have access to, and can see that you've not exceeded the build minute quota on any of these - so the queuing behaviour is not likely to be related to Free plan restrictions.

May I know your timezone? We'll need to raise a support ticket on your behalf with the appropriate team who operate in your region.

Cheers!

- Ben (Bitbucket Cloud Support)