Hi, Need assistance since I am not able to delete my Atlassian account. I've used it for bitbucket, and deleted all the workspaces, but in the licenses I can still see them and they keep renewing even after I deleted them. I've already deleted the organization, and there are no active paid subscriptions. Trying to delete my account I get the following: You can't delete your account Your account can't be deleted because: * This account is related to active accounts that are set to AUTO-RENEW. * This account is the primary billing contact for one or more products. * This account is a technical contact for one or more products. * To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact. * Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ I've been trying to open a ticket, but without success, so trying my luck here. Thanks! Ori

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Need to delete my Atlassian account

roniger

Hi,

Need assistance since I am not able to delete my Atlassian account. I've used it for bitbucket, and deleted all the workspaces, but in the licenses I can still see them and they keep renewing even after I deleted them.

I've already deleted the organization, and there are no active paid subscriptions.

Trying to delete my account I get the following:

You can't delete your account
Your account can't be deleted because:

This account is related to active accounts that are set to AUTO-RENEW.
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

I've been trying to open a ticket, but without success, so trying my luck here.

Thanks!

Ori

Accepted answers

Vipul Reddy

Hey Ori,

When you initiate the deletion of a Bitbucket workspace, the workspace content and ID will be fully deleted after 30 days. During this time, your account will still be associated with the workspace(s) that are pending deletion.

Please let us know if you're still experiencing issues after the 30-day period has passed.

All comments

Tomislav Tobijas

Hey @roniger ,

If we are talking about Bitbucket, you should be able to follow instructions stated here: https://support.atlassian.com/bitbucket-cloud/docs/delete-an-account/ to delete an account.

However, if you're stuck with particular step, you could also reach out to Billing and Licensing suppot https://www.atlassian.com/company/contact/purchasing-licensing 👀

There should be an option to request removing or deactivating a product/app, so their team should be able to assist you.

Cheers, Tobi

roniger

The support link keeps sending me to the Atlassian support website, and there's no way to open a ticket.
There's no option to deactivate a free bitbucket workspace license, and it keeps renewing even days after the workspaces have been deleted.

I've followed the delete account links, tried everything I could find. It's close to impossible to get this done without any assistance from the team.

Rilwan Ahmed

Hi @roniger ,

To delete just your Bitbucket user account, you'll need to follow the below steps:

Login to https://bitbucket.org
Click the gear cog button in the top-right corner of the screen
Click Personal Bitbucket Settings
Click Delete Account under the Language heading within Account settings

This process takes 30 days to fully process, so you will need to wait out this period until Bitbucket is fully deleted.

Direct link: https://bitbucket.org/account/settings/

roniger

The delete account link in the BitBucket account, redirects me to the atlassian account preferences, where delete gives the original message I posted.

Tomislav Tobijas

I could reach out to forum support and ask them for help. However, before doing that, what happens if you go to workspace settings > Plan details?

This should open Atlassian Billing and your Bitbucket subscription, where you (if you're billing admin) should be able to deactivate the subscription (even if it's a free one)

This should then follow the standard deactivation period and after that's gone, you should be able to proceed with account deletion.

roniger

Admin.atlassian.com loads a create organization screen:
Screenshot 2026-05-03 at 12.10.35.png

Rilwan Ahmed

Dear @roniger ,

I have requested an Atlassian Support Engineer support. They will review the post and respond on this thread within 2 business days.

roniger

Thank you

Vipul Reddy

Hey Ori,

Please let us know if you're still experiencing issues after the 30-day period has passed.

roniger

The licenses were discontinued, and was able to initiate the delete account process.

Thank you everyone for your help!

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