Transition state between Jira project and Jira Service Management Portal

Question

Hello,

I need to implement a status transition across two projects/spaces (Jira portal and JSM): when a ticket in the Jira portal is moved to Done, any linked work items (linked via “is cloned by”) should automatically transition to Resolved in JSM.

Version: 1001.0.0-SNAPSHOT (Build 100291)

Deployment type: Cloud

Thank you in advance.

Helosa Reis · Answer

@Fabian Lim

Thank you for the tutorial which will work perfectly if I have the same status on JSM and Jira. 
The error is because Open does not exist in Jira and New does not exist in JSM and I didn't find an way to make this work

Fabian Lim · Answer

HI @Heloisa Reis

This video tutorial shows you how you can transition tickets linked in a JSM project and JS project.

Link: https://www.youtube.com/watch?v=d9QenWM3vaw&pp=ygUgZWxpIHNvbHV0aW9ucyB0cmFuc2l0aW9uIHRpY2tldHM%3D

Regards,

Fabian

Mikael Sandberg · Answer

What is the scope of your automation? If both projects are in scope then you can start typing in the status you want the linked work item should transition to and it should show up in the transition step.