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Missing Projects and Repositories

Loopthy Corp_c3ti3o

Hello,

I logged into my Bitbucket account after about a year of inactivity, and all my project and repositories appear to be missing.

I suspect this may be related to workspace access or account issues.

Could you please help me locate or recover my repositories?

Thank you

Accepted answers

Ben

Hi @Loopthy Corp

I can see your account is active. If the workspace you lost access to is owned by someone else - I would suggest reaching out to them and asking them to review your access.

Otherwise, you may have logged in using the wrong email address, and aren't seeing your content as you aren't logged into the correct account - we have articles on troubleshooting this below:

Cheers!

- Ben (Bitbucket Cloud Support)

All comments

Shazaib Bhatti

Hi, this usually happens due to workspace change or login with a different account—please check your workspace list and linked emails.If still missing, contact Bitbucket support, they can help you recover or locate your repositories.“Sonma typing” ka matlab hota hai choti aur seedhi 1 line mein short message ya summary likhna.

Ben

Hi @Loopthy Corp

I can see your account is active. If the workspace you lost access to is owned by someone else - I would suggest reaching out to them and asking them to review your access.

Otherwise, you may have logged in using the wrong email address, and aren't seeing your content as you aren't logged into the correct account - we have articles on troubleshooting this below:

Cheers!

- Ben (Bitbucket Cloud Support)

Loopthy Corp_c3ti3o

Hi Ben,

Thank you for checking.

I’m confident I’m logged in with the correct email address, and I was the admin/owner of the workspace and repositories. This was not a workspace owned by someone else.

After logging in again following a long period of inactivity, the projects and repositories that were previously under my account/workspace no longer appear. Could you please help me investigate whether:

The workspace is still associated with my account;
The repositories were archived, removed, or affected by inactivity;
The workspace or repositories can be restored or recovered.

Please let me know if you need any additional verification from me, such as the workspace name, repository names, or any other identifying information.

Thank you for your help.

Ben

Hi @Loopthy Corp

We'll need to raise a support ticket on your behalf to investigate this further, as we'd need you to share potentially sensitive information which would not be appropriate to share in a public forum such as community.

May I know your timezone so we can raise it with the appropriate team based in your location?

Cheers!

- Ben (Bitbucket Cloud Support)

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