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All repositories missing

Sandra_h508nj

I haven't logged into my account for some time and when I log in now, I am missing my repository - when I log in with my email address, I don't have any repos associated with it.

At some point an ex-client has added my email address to their organisational Atlassian account so I am not sure if this caused the issue, or the fact that I have not logged in since January 2025.

My account was a free account and the total space used was around 135 Mb, therefore under the 1GB limit. Back in January 2025 I was able to access https://bitbucket.org/xxx/workspace/settings/plans-and-billing as I have a screenshot of it. But if I go to the same URL (or any of URLs that I used to access repositories such as https://bitbucket.org/xxx/workspace/repositories/ or https://bitbucket.org/xxx/workspace/projects/PROJ ) I get "404 Resource not found"

How can I recover whatever was under my username? I have got no email from Atlassian that my projects will be deleted.

I checked other answers here and I went to Bitbucket --my Avatar --> All workspaces
But when I click on "All workspaces", nothing happens.

How can I recover my repository?

Accepted answers

Sandra_h508nj

UPDATE: I managed to get to my code by guessing the URL from an earlier screenshot I took:

On that screenshot the URL was https://bitbucket.org/xxx/ which currently gives me 404. But that screenshot showed repositories under my label xxx and there were two of them: aaaaaa and bbbbbb.

I then tried to make up URL by just appending aaaaaa and bbbbbb to the URL from the screenshot and my sources were there :-)

https://bitbucket.org/xxx/aaaaaa/
https://bitbucket.org/xxx/bbbbbb/

On the left hand side I have all normal Bitbucket navigation however if I go there and click on "View all repositories" then Bitbucket goes to this page: https://bitbucket.org/xxx/workspace/repositories/ and I get 404 Resource Not Found.

So something is wrong how all this is linked up together on a Bitbucket side, but I can go directly to my repositories by making up the URL.

I would like someone from Atlassian to check what is the issue, but I hope the writeuyp above will help someone.

All comments

Sandra_h508nj

I just read in this post https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063 that the workspace will be deleted if not re-activated by 15th May. This is only 3 weeks away so my above question is URGENT please.

I am sure I was the Workspace admin but I am not sure whether by ex-client adding my email address to their organisational account has messed up admin rights as I cannot see any workspaces when clicking "All workspaces" under my Avatar on Bitbucket.

Please I need urgent help.

Sandra_h508nj

Ben

Hi @Sandra

Your personal workspace (which is associated with your user account) was marked DORMANT due to inactivity, as part of a cleanup operation mentioned in this blogpost:

https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063

I've manually re-activated the user account, so you should no longer see 404 errors.

Cheers!

- Ben (Bitbucket Cloud Support)

Sandra_h508nj

Hi @Ben ,

Thank you very much on the reply and I can confirm the other URLs are now working.

I have read the above blogpost but when I followed the instructions and selected "View all repositories" in attempt to nothing showed. I believe I am the wrokspace admin so it should show.

If not, we do not have another admin (at least not to my knowledge). When I go to workspace memebers, I can see myself and another member who I added some years back. But there is no someone third that would be admin, and if I am admin, why could I not see deactivated workspace when I clicked on my Avatar and option "View all workspaces"?

I am just trying to make sure all is set up properly so that thing like this does not happen again.

Ben

Hi @Sandra

There is a bug with the manual re-activation process from the user end, this is being investigated by our engineering team and this is why you did not see the option to re-activate.

Rest assured, your workspace/account is restored properly and you should not encounter issues moving forward.

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