We have a user not receiving invites, we have done everything on our side and tested other accounts, is there some log some where that might tell us more.
Welcome @jjordan1
This is because the email has been added to the supression list from Atlassian's side. You need to create a support ticket here
Turned out that they had an account before and it was this.
Welcome to the Bitbucket Cloud community
I've checked each one of those users who are having issues receiving email invitations, and all of them are unsubscribed from email notifications for invitations - hence why they've not received these.
To resolve this:
· In order to receive invitations again, the user will need to navigate to their Atlassian account’s email preference center and tick the Product invitations option to subscribe to this notification type
· Once complete - an admin will need to navigate to Workspace Settings > User Groups and access each user group they were invited to
· Inside those groups, they'll need to expand Invitations Pending, click Cancel invitation to completely remove it from processing for all groups
· Once this is done, they'll need to re-invite the user by clicking Add Members in the top-right and insert the user's email address to properly resend the invitation
If you're having issues, please raise a support ticket (as you are a member of a Premium paid workspace) as sharing personally identifiable information about users is not recommended given that Community is a public forum:
· https://support.atlassian.com/contact
If you have issues raising a ticket, please let me know your time zone so that I may raise one on your behalf with the team who operates within your working hours.
Cheers!- Ben (Bitbucket Cloud Support)
thanks
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