2FA Lost and no access

Maik Land

Hello,

I can not use my Trello Account. I don´t use it for some days. And the logged me off.

I create a new account to write this Post.

My Account that I need has another Mail Adress.

I have the Mail Adress and the password but not the 2FA or the recovery Key. I can not login in the Trello Account. But I need it to work. I have a lot of Informations into it.

BR

Maik

Tomislav Tobijas

Hey @Maik Land ,

Here are a couple of articles that might help:

• Login issues related to two-step verification 
• Troubleshooting two-step verification

When you're on the login page, there should be an option like Can't use your phone? and then follow the next steps.

On one of the next steps, there should be Send recovery email, which should help in resolving this.

As an alternative, you could use the following channel: Atlassian Support: Pricing, Billing & Licensing
In there, you could select the following: 

Also, a note, if you have an IT department in your company that is in charge of Atlassian tools/ecosystem, they might help you out. 👈

Cheers,
Tobi